Terms

Time:

All our jewellery is made in our Aotearoa (New Zealand) based Studio. In Stock items are ready to ship. Made to order items, (metal only) take 3-4 weeks to make, while items set with gemstones and pearls take 4-6 weeks. The timeline for custom commissions is variable, and will be discussed with you in order to work with your deadlines. Pieces that are made to order are not eligible for refunds so please choose carefully.

 Sizing:

Prior to ordering from us you should know your size. If you don’t we recommend being sized by your local jeweller first. Upon receiving the item we recommend wearing your jewellery in different temperatures to make sure you are happy before requesting a resize. For Ring or Bracelet purchases we offer one free resizing / alteration. Further adjustments will incur an additional fee.

 Shipping:

All orders from NZ and Australia are shipped free of charge. NZ orders are shipped via NZ Post Courier with tracking and signature. International orders are shipped via DHL Courier with tracking and signature. Orders outside of NZ will not pay GST, this discount will be reflected at checkout. However you may have to pay import duties and taxes upon arrival in your country.

Returns and Refunds:

'In Stock' purchases are eligible for exchange or refund if you are not completely satisfied with your choice. "Made to Order' items are not eligible for a refunds. All items returned to WB must be approved by us prior to shipping. Please email us with your order number to confirm. We will email you with a shipping address. You should ship your item in its original packaging with tracking and insurance, as we cannot be responsible for delayed or lost packages. We do not cover return / resize shipping.

Wear & Tear:

Your hand made jewellery has unique textures and patinas that are designed to wear in and change over time. This is a part of the joy of wearing it so, please enjoy this process. Textures will smoothen over time, while maintaining their overall aesthetic. Patina treatments such as our ‘black oxidisation’ or ‘ash’ patinas are not completely permanent and will begin to wear away in areas as you wear the piece. This happens quicker with rings than pieces such as earrings and pendants. Certain care must be taken for items that may be vulnerable to knocks and scratches such as gemstones and pearls. Pearl items are not considered to be every day items, due to their fragile nature. But they do make amazing special occasion pieces!

Faulty Items:

All jewellery is carefully checked for quality before packing and shipping. If you have received your item and you feel its faulty we will gladly repair or exchange the original piece. Please contact us first to confirm the details. We will get back to you with the best way to proceed.

Overview:


This website is operated by Welfe Bowyer Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Welfe Bowyer Jewellery. Welfe Bowyer Jewellery offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.



By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you:


1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.


2 - GENERAL CONDITIONS


We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


5 - PRODUCTS & SERVICES


Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy above.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at hello@welfe.com or by mail using the details provided below:

Welfe Bowyer Jewellery, 19 Muncaster Road, Snells Beach, AUK, Snells Beach 0920, New Zealand

7 - COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

    • Device information
      • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
      • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
      • Disclosure for a business purpose: shared with our processor Shopify.
      • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Order information
      • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
      • Source of collection: collected from you.
      • Disclosure for a business purpose: shared with our processor Shopify.
      • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

8 - ANALYTICS

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous

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    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.


    CONTACT INFORMATION


    Questions about the Terms of Service should be sent to us at hello@welfe.com.
    Our contact information is posted below:

     


    Welfe Bowyer Jewellery

    19 Muncaster Road

    Snells Beach 0920

    Auckland

    +64 223840198


    NZBN - 9429048962339